Microsoft Dynamics NAV Support - Canada & USA
2023: We Love Dynamics NAV and are here to support you and your team.
2023 - Our primary service is delivering support and implementation services for our 750+ active Microsoft Dynamics ERP clients including those using Navision / Dynamics NAV. Stay on Dynamics NAV and we will support you and your team.
Endeavour is pleased to support your Microsoft Dynamics NAV 2009 to NAV 2018 ERP systems.
We have Financial Systems, Technical and Business Process subject matter experts in all of the modules that Microsoft licenses under the Microsoft Dynamics NAV ERP, Dynamics 365 Business Central, Dynamics 365 CRM and Microsoft 365 / Microsoft Teams / Microsoft Azure Cloud banners. Every Endeavour consultant that works with you has earned several Microsoft and business certifications in their subject area. Dynamics NAV 2018 System Requirements.PDF
Endeavour offers remote NAV support on an T&M hourly basis across North America
(Standard support is 1 hour minimum)
USA and Canada clients are welcome to purchase a pre-paid bank of hours at a discount (plus other benefits). We will not force you into high-cost Systems Assurance support contracts as we've seen with other providers. We are also here to advise you on your future upgrade options for the new Business Central ERP (cloud or on-premise) when and if you are ready.
By our Request for Services form
By phone - English (905) 542-2139 ext. 340 or (902) 444-7753 ext. 340
Toll-free (888) 257-3577 ext. 340 or x 314
(514) 429-1209 x 314 en français Montréal - email@example.com
* Please note: An Endeavour Consultant will call three times and then leave a Voicemail in response to your support request over a two day period, if there is no response during that time a new support claim will need to be submitted.
Regular support hours are from 6:30am to 5:00 pm Eastern Standard Time, Monday - Friday excluding holidays.
Pacific Time for West-Coast clients is 4:30am to 2:30 pm Pacific.
These times will expand in the coming months as we further expand our team of Dynamics NAV support consultants in 2023.
** Microsoft Service announcement. Microsoft CustomerSource for Dynamics GP, Dynamics NAV, and Dynamics CRM has moved to docs.microsoft.com - see the following PDF Announcement.
Microsoft Dynamics NAV (Navision) Support Services
We offer a flexible support package called a Bank of Hours which can be pre-purchased in increments of 40 or 80 hours and is priced at a reduced rate compared to our standard hourly consulting rate. Clients who purchase a BoH will be given priority service over clients not on a plan and will have a lower minimum charge per support call. Consideration will be given based on the nature of the request, where critical matters are given further priority. This is not an assurance program retainer, the BoH can be carried over from month to month, or year to year as the hours do not expire.
Time and Material is a pay as you go support service that is recommended for infrequent support needs and requests.
Our Remote Systems Support sets up a link allowing our professionals to access your workstation and work with you as you resolve issues. Please note that this remote link can only be initiated by you at your workstation – there is no possibility of security breaches. Begin with a phone call or e-mail to coordinate a meeting time with a consultant to resolve your issue.
The Endeavour Support Desk phone numbers are (905) 542-2139 ext. 340 ,(902) 444-7753 ext. 340 et (514) 429-1209 ext. 314.Please note: when using phone support, if all support professionals are busy, your call will be sent to the support Voicemail. When a member of the support team returns your call and it is unanswered, they will try again to a maximum of three attempts over a two day period then a new support claim will need to be submitted.
A uniuqe Endeavour skill set for Dynamics NAV is allowing for dual units of measure on a bin by bin basis for manufacturing and processing.
Tip: Email is monitored even when the support professionals are on a call, and your email may be routed to an available representative faster than a phone support request. We suggest firstname.lastname@example.org
Looking for local in-class or on-site Microsoft Dynamics NAV Training?
See our Dynamics NAV Training page.
North American Support for Microsoft Dynamics NAV (NAVISION)