Professional Services, Media & Software

Service Organizations, Media, & Software companies have the ability to expand quickly and need a system that will adapt to their needs and scale with their growth to help manage their North American operations.

Microsoft Dynamics GP (2020) or Dynamics 365 Business Central, along with  Microsoft Dynamics 365 for Customer Service and Sales offer Services, Media & Software companies an integrated solution to accurately manage recurring billing and subscriptions, engage with customers and analyze service delivery costs with confidence.  Clients within these broad industry segments include technology, hardware, professional services, legal, real estate, property management, consumer services and direct selling organizations.

• Create executive dashboards for sales and business management
• Follow best-practices in Project Accounting (PA) and Analytical Accounting (AA)
• Track utilization of resources
• Support SR&ED and other tax reporting requirements
• Perform advanced sales forecasting and funnel management
• Improve the customer experience
• Create quotes and perform job costing
• Automate recurring, cyclical, subscription, annual contract, and usage, metered and tiered billing schedules
• Record and monitor support calls, help desk and call centre activities
• Perform detailed analysis on customer profitability
• Implement end-to-end Procure to Pay processes
• Manage and monitor cash flow
• Automate SLA, recurring revenue and subscription billing
• Create custom work flows to allocate and recognize deferred revenue

• Average Contract Value
• Contract Renewals
• % Recurring Revenue
• CSAT and Retention
• Staff Utilization Rates
• % Chargeable Ratio
• Average Acquisition Cost
• Project Profitability
• Cost of After-sales Service