Microsoft Dynamics GP Support – Great Plains
We Love Dynamics GP !
We're here to support you and your team.
2023 - Our primary service is delivering support and implementation services around Microsoft Dynamics GP (Great Plains) to our over 550 active clients.
Endeavour is one of the largest Dynamics GP support partners in North America.
We have Financial Systems, Technical and Business Process subject matter experts in all of the modules that Microsoft licenses under the Microsoft Dynamics GP ERP, Dynamics 365 for CRM and Office 365 / Microsoft Azure Cloud banners and every consultant that works for you has earned several Microsoft and business certifications in their subject area.
Endeavour offers support on an T&M hourly basis
(Standard support is 1 hour minimum)
Clients are welcome to purchase a pre-paid bank of hours at a discount (plus other benefits). We will not force you into high-cost Systems Assurance support contracts as we've seen with other providers.
PSTL Tools Listing (PDF) for Endeavour clients - Dynamics GP 2013 to GP 18.6.xx (Oct 2023)
By our Request for Services form
By phone - (905) 542-2139 ext. 340 or (902) 444-7753 ext. 340
Toll-free (888) 257-3577 ext. 340 or x 314
(514) 429-1209 x 314 en français Montréal - firstname.lastname@example.org
* Please note: An Endeavour Consultant will call three times and then leave a Voicemail in response to your support request over a two-day period, if there is no response during that time a new support claim will need to be submitted.
Regular support hours are from 6:30am to 5:00 pm Eastern Standard Time, Monday - Friday excluding holidays.
Pacific Time for West coast GP clients is 4:30am to 2:30 pm Pacific.
These times will expand in the coming months as we further expand our team of Dynamics GP support consultants in 2023-2024.
** Microsoft Service announcement. Microsoft CustomerSource for Dynamics GP, Dynamics NAV, and Dynamics CRM has moved to docs.microsoft.com - see the following PDF Announcement.
Microsoft Dynamics GP Purchase Order Workflow for e-mail approvals with Outlook
REMINDER - November 2022 - Issue sending emails directly from Dynamics GP via Office 365 / Microsoft 365. SSL / TLS 1.2 security has changed in Office 365. See options.
2022 - Microsoft announces an updated roadmap for Dynamics GP to 2018+ aligning with the rest of the Microsoft Dynamics 365 service schedules. MORE
New: Endeavour EFT Tracker for GP
Learn more about our Remote Dynamics GP support from Canada for clients across the USA. Save with the Canadian/USA Exchange Rate (25%+)
Microsoft Dynamics GP (Great Plains) Support Services
We offer a flexible support package called a Bank of Hours which can be pre-purchased in increments of 40 or 80 hours and is priced at a reduced rate compared to our standard hourly consulting rate. Clients who purchase a BoH will be given priority service over clients not on a plan and will have a lower minimum charge per support call. Consideration will be given based on the nature of the request, where critical matters are given further priority. This is not an assurance program retainer, the BoH can be carried over from month to month, or year to year as the hours do not expire.
Time and Material is a pay as you go support service that is recommended for infrequent support needs and requests.
Our Remote Systems Support sets up a link allowing our professionals to access your workstation and work with you as you resolve issues. Please note that this remote link can only be initiated by you at your workstation – there is no possibility of security breaches. Begin with a phone call or e-mail to coordinate a meeting time with a consultant to resolve your issue.
The Endeavour Support Desk phone numbers are (905) 542-2139 ext. 340 ,(902) 444-7753 ext. 340 et (514) 429-1209 ext. 314.Please note: when using phone support, if all support professionals are busy, your call will be sent to the support Voicemail. When a member of the support team returns your call and it is unanswered, they will try again to a maximum of three attempts over a two day period then a new support claim will need to be submitted. Tip: Email is monitored even when the support professionals are on a call, and your email may be routed to an available representative faster than a phone support request. We suggest email@example.com
Looking for local in-class or on-site Microsoft Dynamics GP Training? See our Dynamics GP Training page.