Endeavour Solutions has been working with Microsoft Dynamics CRM for over a decade to advise and help progressive Sales and Marketing organizations improve their sales velocity, efficiency and overall performance.
Dynamics CRM has been rebranded as Microsoft Dynamics 365 for Sales, Dynamics 365 for Customer Service, and Dynamics 365 for Marketing (CRM). With deep expertise, Endeavour has led the strategy, design and implementation of Dynamics CRM for clients across Canada and the USA.
Projects include custom implementations and turn-key solutions for Sales, Field Service and Customer Service along with xRM portals for case management, improved first call resolution and overall customer excellence. Dynamics CRM 2011, Dynamics CRM 2013 and Dynamics CRM 2016 upgrades and cloud migration to Dynamics 365 for Sales.
User adoption is the single biggest "litmus test" for a successful CRM implementation. If salespeople view it as something "extra" and not as a "valuable enabler" your CRM system wasn't designed or implemented in an optimal way. Lower user adoption can be caused by a variety of factors.
Let Endeavour's CRM consultants help you to identify ways to mitigate risks and improve adoption - resulting in improved performance. Endeavour's Advisory Services can be a great complement to your current efforts, providing an external viewpoint and best practices in building-out your a CRM strategy and adoption tactics. Including Change Management, Project Management, CRM roadmaps and CRM training.
Visit our dedicated CRM Consulting Services website at www.endeavour365.ca/CRM