Whether you are a professional services company, in manufacturing, providing 3rd party field services or shipping widgets from point A to point B, your field service needs can be met with Microsoft Dynamics on-premises or Cloud software. Popular approaches include the Field Service Module within Microsoft Dynamics GP, ISV products such as KEY2ACT / Wennsoft or the Field Service CRM modules with Microsoft Dynamics 365 for Field Service or Dynamics 365 for Sales CRM.
When it comes to Microsoft and Field Service, the team at Endeavour can work with you to find the right fit for your needs such as:
Dynamics GP ERP Field Service Module with 3rd party ISV ‘mobile skins’ / modules (SalesPad
Configuring and integrating a best-of-breed Field Service application from one of our 3rd-party GP ISV partners, or
Performing only the integration of your own Field Service Automation software (purchased, SaaS or custom built) with GP, or
Configuring Microsoft Dynamics 365 for Field Service (CRM Online) with your operations and ERP system, or
5) Integrating Microsoft Dynamics 365 for Sales (CRM) and Customer Service with Microsoft Dynamics GP for Field Service.
The full function modules within the Microsoft Dynamics GP Field Service module include:
• Service Call with Manage Assist
• Contract Administration
• Depot Management
• Preventive Maintenance
• Returns Management
These five modules with Dynamics Field Service connect with various tables and components of the Dynamics GP ERP financials including Sales Order Processing, Receivables Management, General Ledger, Payables Management, Inventory Control, Purchase Order Processing and Manufacturing Order Processing.
When you think of Field Service and the improved controls, wearable technology, automation of tasks, AIDC and barcode scanning, Geo-tracking, dispatch and data collection; you need to be highly in-tuned with BOTH the Mobile aspects of Field Service as well as the Back-end integration and Dynamics GP master data management. The team at Endeavour can help you to find the right balance and best fit for your needs, your user’s needs and your budget.