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Endeavour Solutions - Microsoft CRM consulting and training for improved user adoption

CRM Rescue Endeavour

Already have Microsoft CRM?  Old or new, systems are rarely as easy to use, as easy to configure and as easily adopted as their marketing videos claimed. Often there is a disconnect between the “art of the possible & assumed needs and wants” and what actually comes “out of the box”.  Need a New Partner?

Based on this, a number of clients have enlisted the CRM Professional Services team at Endeavour Solutions Advisory Services to take advantage of our CRM Rescue to help re-train, re-mediate or re-implement a past failed CRM implementation by another partner, independent consultant or implemented internally using a trial-error approach.

User adoption is the single biggest "litmus test" for a successful CRM implementation. If sales or service people view it as something "extra" and not as a "valuable enabler" your CRM system wasn't designed or implemented in an optimal way.  Lower user adoption can be caused by a variety of factors.  Let Endeavour's CRM consultants help you to identify ways to mitigate risks and improve adoption - resulting in improved performance.

New to CRM? or looking for Current CRM PRICE visit our CRM website

With Endeavour’s 2019 CRM Rescue and CRM Training you can expect

  • Defined sessions to set a vision and strategy that is anchored with realistic expectations that factor in available budgets, Microsoft licensing options, system capabilities, internal resources, your business processes and your end-user’s capacity to change.
  • A roadmap and phased approach that reflects the culmination of sometimes conflicting priorities, licensing options, and viewpoints with an effort to bring measurable value and purpose to each phase of your CRM project.
  • Configuration of your CRM system based on the holistic experience and deep expertise of our seasoned consultants – and adjusted in a fashion that avoids a dependency on custom code, so that ongoing system updates are handled with ease.
  • Allocation of experienced Subject Matter Experts and Project Managers who know and respect the value of strong Change Management communications and end-user Training. Sales, Contact Centre, Marketing, e-Commerce and Self serve portals

Change Management and CRM Training for Microsoft Dynamics CRM projects

  • The strategic gathering and dissemination of information to Executive, SME and end-users with a view of helping them to adapt to future changes
  • Development of communications and training materials with an eye to “what’s in it for me”, highlighting the value, scope and expectations related to the changes
  • User adoption is best impacted by influencing the users knowledge, attitude and hands on practice
  • User guides, in-class and online training, presentations, executive announcements, endorsements, cheat sheets, practice environments and perks ‘free food/treat’ all help to improve your user’s positive perception of the changes expected of them.


Micosoft Dynamics CRM Upgrade and CRM Training - Canada

Microsoft Dynamics GP Toronto       Microsoft Dynamics GP Halifax, Montreal, Toronto

About Endeavour Solutions for Dynamics CRM

Endeavour Solutions Canada is a Microsoft Silver CRM Partner and Microsoft Silver Cloud Partner for SMB and MidMarket, focusing on consulting, development, implementation, upgrades, support and training for Microsoft Dynamics 365 for Sales CRM, Azure Cloud and Office 365. We are one of the top Microsoft Dynamics partners in Canada and a multi-year awards winning Microsoft President's Club member.  Our 25+ years of success is due to our focus on our customers, our people and our core values of integrity, trust, and accountability.  

With over 450 active clients, Endeavour Solutions is in the 
top 5% of Microsoft Partners worldwide with consultants service clients across Canada in key cities including Toronto Ontario, Halifax Nova Scotia, Montréal Québec, Ottawa Ontario, Edmonton Alberta, and London Ontario (South Western Ontario) as well as remote support for clients in the USA. 




Want to learn more

Contact: Steve Ewing, Director CRM & ERP


Toronto:  (905) 542-2139 ext. 213 or
Halifax:   (902) 444-7753 ext. 213
Toll Free: (888)257-3577 ext. 213

(en français)

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Read our Client Reviews

Microsoft Dynamics GP Consultant

"We look forward to working with you and your team."

Steve Ewing
Director - CRM & ERP
Endeavour Solutions Inc.
1 (888) 257-3577 x 213