Our primary service is delivering support and implementation services around Microsoft Dynamics products to our over 450 active clients. We have Financial Systems subject matter experts in all of the modules that Microsoft licenses under the Microsoft Dynamics GP ERP, Dynamics 365 for CRM and Office 365 / Cloud banners and every consultant that works on site has earned several Microsoft and business certifications in their subject area. Additional specialized services are offered for our clients in the USA or using ISV Partners or en français
Endeavour offers support on an T&M hourly basis
(Standard support is 1 hour minimum)
Clients are welcome to purchase a pre-paid bank of hours at a discount. We will not force you into high-cost Systems Assurance support contracts as we've seen with other providers. Contact us today via our Request for Services form (New clients welcome).
Contact Support by:
· By email (recommended) email@example.com
· By our Request for Services form
· By phone - (905) 542-2139 ext. 340 or (902) 444-7753 ext. 340
· (514) 429-1209 x 314 en français Montréal - firstname.lastname@example.org
Please note: A Consultant will call three times and then leave a Voicemail in response to your support request over a two day period, if there is no response during that time a new support claim will need to be submitted.
Regular support hours are from 6:30am to 5:00 pm Eastern Time Monday through Friday.
Microsoft Dynamics Support Services
We offer a support package called a Bank of Hours that is pre-purchased in increments of 40 or 80 hours and is priced at a reduced rate compared to our standard hourly consulting rate. Clients who purchase a BoH will be given priority service over clients not on a plan. Consideration will be given based on the nature of the request, where critical matters are given further priority. This is not an assurance program retainer, the BoH can be carried over from month to month and the hours do not expire.
Time and Material is a pay as you go support service that is recommended for infrequent support needs and requests.
Our Remote Systems Support sets up a link allowing our professionals to access your workstation and work with you as you resolve issues. Please note that this remote link can only be initiated by you at your workstation – there is no possibility of security breaches. Begin with a phone call or e-mail to coordinate a meeting time with a consultant to resolve your issue.
The support phone numbers are (905) 542-2139 ext. 340 or (902) 444-7753 ext. 340. Please note: when using phone support, if all support professionals are busy, your call will be sent to the support Voicemail. When a member of the support team returns your call and it is unanswered, they will try again to a maximum of three attempts over a two day period then a new support claim will need to be submitted.
Tip: Email is monitored even when the support professionals are on a call, and your email may be routed to an available representative faster than a phone support request. We suggest email@example.com
Looking for local in-class or on-site MS Dynamics training in Canada? Click here for Endeavour Training